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Refund & Cancellation Policy

At Digital Echoes, we value transparency and fairness in all our client relationships. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may apply to our services and online payments.

1. Service-Based Engagements

  • Once a project has started (strategy, design, development, or marketing), payments made are considered non-refundable, as resources and time are immediately allocated to your project.

  • If you choose to cancel a project before work begins, you may be eligible for a refund, less any administrative or setup fees already incurred.

2. Retainer & Subscription Services

  • Monthly retainers (e.g., social media management, SEO, consultancy) are billed in advance.

  • Cancellations must be requested at least 30 days before the next billing cycle to avoid renewal.

  • Partial refunds are not available for unused days within a billing cycle.

3. Digital Products & Online Payments

  • Payments made for digital deliverables (branding assets, reports, website templates, etc.) are final and non-refundable once the product is delivered.

  • If you are mistakenly charged or encounter a duplicate payment, please contact us immediately. Valid claims will be refunded in full.

4. Payment Disputes

  • If you believe a payment was made in error, please notify us within 7 days of the transaction at info@digitalechoes.net.

  • Refunds for erroneous transactions will be processed to the original payment method within 15–30 business days after approval.

5. Eventual Force Majeure

  • In cases where services cannot be delivered due to unforeseen circumstances beyond our control (technical failures, third-party restrictions, regulatory requirements), we will work with you to either reschedule, adjust scope, or offer a fair partial refund if no service was rendered.

6. Contact Us

For all refund or cancellation inquiries, please contact:
Digital Echoes
Email: info@digitalechoes.net
Phone: +961 71714694